Terms of Sale

COMPANY

Vitastiq Pty Ltd
PO Box 7145
Bondi Beach
NSW, 2026
vitastiq@vitastiq.com.au
support@vitastiq.com.au

 

 

PRODUCT

Vitastiq – smart device for vital advice – is electronic self-measuring device for vitamin and mineral status check. It is based on an EAV (electro-acupuncture) methodology, which uses electrodes to send low current on acupuncture points through the body, which can measure our vitamin and mineral status. Electronic signal is sent to the smartphone through a connection cable. Using the Vitastiq application, your smartphone displays that electronic signal as visualised data about our vitamin and mineral levels.
Vitastiq is not a medical device and it is not meant for medical purposes. Vitastiq cannot diagnose or cure any disease or illness, nor it is a replacement for seeking medical advice and checkups. Using Vitastiq is simple, harmless and noninvasive.

Product price: AUD$249 (tax included)
Additional costs: shipping fee (depends on delivery country)
Device dimensions / weight: 148mm / ∅ 18mm / 60g
Battery: Li-SOCl2 primary lithium battery
Material: Stainless steel
Package dimensions / weight: 134mm x 22mm x 210mm / 160g

Package contains:

  • Vitastiq device
  • Audio cable
  • CTIA to OMTP adapter
  • Instructions booklet
  • Registration code

 

PAYMENT

Credit cards and debit cards accepted
Webshop Vitastiq accepts debit and credit cards: MasterCard, Visa and PayPal.
Online credit card authorisation is provided by Eway™ or PayPal. Data transfer is secured by using SSL (Secure Socket Layer) protocol with 256 bit instant SSL data encryption, provided by an SSL certificate.
All payments will be finalised in Australian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
Charging your account
Vitastiq requests an authorisation, which holds the funds for the full purchase amount. As Vitastiq processes your order, authorised funds will be unavailable and may display as “pending” on your credit or debit card’s online statement.
When using a debit card (MasterCard, Visa), funds are immediately reserved in your bank account at the time you place your order.

SHIPPING / DELIVERY

We ship world wide via registered mail or standard mail depending on location. We aim to have your product delivered in the shortest possible time.
In regular conditions the products are delivered on weekdays, within 3 days from shipping date. If the assessment of the delivery period is longer than 30 days, or for any reason we can’t deliver the required product, you will be notified by email or phone provided in the payment process.
In conditions where there is an organized courier service (express delivery), your package will be delivered directly to your shipping address. By singing the delivery form recipient confirms the receipt of the goods and takes responsibility. We cannot deliver to a PO Box address. Please fill in the address form with the street address where the authorized recipient should receive and confirm the delivery.
Please note that some delivery services may not be available in all countries. Shipping costs will be displayed after you select the shipping location. Please select your delivery location to check availability and estimate prices in AUD or NZD at checkout.

Customs clearance
Packages may be subject to customs clearance in some countries. Customs policy varies from country to country. Vitastiq cannot influence on whether the package will go through customs clearance, nor how long will it take, nor on possible costs. Any possible cost resulted from the clearance, is to be settled by the recipient.

 

RETURN POLICY

Vitastiq does not accept change of mind returns, so please choose carefully before purchasing.

Claims – damage or malfunction
If you believe your Vitastiq to be faulty, please follow the trouble shooting steps on our website.  Once completed and you still believe there to be an issue, simply email us at support@vitastiq.com.au and we can offer further guidance or provide you with a returns number.

You are required to pay the postage costs to Vitastiq, however if the product is found to be faulty we will arrange for a new item to be sent to you and all postage costs will be reimbursed to you within 14 working days.

If the product is found to be working satisfactorily, then postage costs are paid by the customer for both directions.

Please ensure that the item you’re returning is packed in it’s original packaging with all parts and documentation that were included when you received it. Make sure to pack it in a padded envelop and safe from damage during transportation.

If necessary, please contact us on support@vitastiq.com.au and we’ll explain the returns pick-up procedure.

 

If your product was purchased from a retailer and not directly from Vitastiq, you are required to go back to the retailer in order to process your claim.

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