Payment

Credit cards and debit cards accepted

Webshop Vitastiq accepts debit and credit cards: American Express, MasterCard, Maestro and Visa.
Online credit card authorization is provided by WSpay™ system. Data transfer is secured by using SSL (Secure Socket Layer) protocol with 256 bit instant SSL pro data encryption, provided by SSL certificate issued by Comodo.

All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Troubleshooting credit card & debit card payment errors:

  • If your card is new or recently reissued, make sure it has been activated
  • Double check the card type you selected, the account number and expiration date you entered
  • Remove dashes or spaces from the account number
  • If everything seems to be correct, call the card issuer’s customer service number. Your card company may need to speak with you before they authorize your purchase

Daily spending limits for Debit Cards

Most debit cards have daily spending limits that may substantially delay the processing of an order, even if there is enough money on an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

Charging your account

When you place an order, Vitastiq may contact your credit or debit card’s issuing bank to confirm it is a valid account. Vitastiq requests an authorization, which holds the funds for the full purchase amount for maximun of 25 days. As Vitastiq processes your order, authorized funds will be unavailable and may display as “pending” on your credit or debit card’s online statement.

Cancellations

You can cancel your order, for any reason, up to the moment the package is delivered to you. Once the package has been delivered, you may return your order within 14 days. You can submit your cancelation by email vitastiq@vitastiq.com.

If you cancel your order before your items are billed, any authorizations placed on your credit card account can take up to 30 days to expire and any authorizations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.


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